Customer Service

Here, customer service isn’t simply a part of what we do—it IS what we do. That’s why, as a Rockpoint client, you’ll find a dedicated team of veteran account representatives experienced in customer service and account management, professionals whose sole responsibilities are attending to the needs of our clients.

We understand that the best customer service is never truly achieved; it’s the result of a constant drive towards perfection. That’s why Rockpoint Logistics empowers every employee to suggest improvements to enhance efficiencies and better serve the client.

As a whole, each internal department of Rockpoint Logistics is charged with optimizing our business to improve efficiency and provide a truly superior customer service experience. It’s the commitment of the entire staff of Rockpoint Logistics. Deliver superior customer service. Deliver results.